1Q): Is it safe to order on www.7e-fashion.com?

2Q): How do I order on www.7e-fashion.com?

3Q):Do you have any minimum quantities or order amount requirements?

4Q): How is the quality of your clothes?

5Q):Are the wholesale prices displayed bundle or unit prices?

6Q):Do you offer any discounts?

7Q): How is your sizing, do you carry special sizes, are these junior sizes?

8Q): What methods of payment do you accept?

9Q): How long will it take for my order to be processed and delivered?

10Q): How much postage will be charged for each order？

11Q): How can I track my parcel online?

12Q): Is all your merchandise immediately available?

13Q):Can you Check for me if some Clothing are in stock or not ?

14Q):How long will the out-of-stock items be restocked?

15Q):If out of stock items will you do refund immediately?

16Q): What kind of currency do you accept?

17Q): Can I change my order after checkout?

18Q): Is there any extra charge ordering from you?

19Q): Documents in order to avoid Custom Duty

20Q): Why the amount you received is less than what I paid in Bank?

21Q): Why Was my order Cancelled ? Why did you refund my payment ?

22Q):Do you provide C/O - Certificate of Origin or Export License?

23Q): What should I do if I never received the shipment?

24Q): Do you have factory, if can your company can produce my own designs?

1Q): Is it safe to order on www.7e-fashion.com?

A): Sure, don't worry about it! We guarantee that every purchase you make will be 100% safe, because We are formally and legelly registered as a private company in China, and have recieved business licence from government. Our company register Reg.No.1439571 Also we have approved by alibaba third party as gold suppliers,7e-fashion is truthworthy honesty suppliers of your business.

2Q): How do I order on www.7e-fashion.com?

A):1, Please register an account by your email. 2, Search the product you want. 3, Click "checkout". 4, Choose one method to pay. 5, Fill the requiring details. Then you will receive the message and email for successful payment.

3Q):Do you have any minimum quantities or order amount requirements?

A):Yes, 100usd mix style.All products are available to buy right now, as single samples or larger wholesale orders. The more you order then better discount.

4Q): How is the quality of your clothes?

A):Brand fashion: High quality 100% same as pictures.

Magazine cheap clothing is is good quality relative to our wholesale prices 90%same as pictures

Fashion bags and accessories are high quality series products clients can rest assure of quality to purchase online.

5Q):Are the wholesale prices displayed bundle or unit prices?

A):Prices displayed are single unit wholesale prices.

6Q):Do you offer any discounts?

A):Yes! We offer discount in different ways:

Discount by Order Amount:

10Q): How much postage will be charged for each order？

A): Shipping price is changing frequently. Your can make a test order in our site in it will tell you weight and shipping cost. if you think price is okay then go to pay if not then cancel it, on the whole we will try to offer you best shipping. Shipping way we already select best price shipping way to your place, if you want other way pls leave a msg in your order, if other way is higher price we will send your email which need you to pay extra charge.

11Q): How can I track my parcel online?

A): After you submit your order we will offer your tracking number within 2-3working days. Usually the tracking number will be valid in 48 hours. If there's still no tracking information available in 3 days, please contact us via email at info@7e-fashion.com or Live-chat directly.

12Q): Is all your merchandise immediately available?

A): All our styles available at our online catalogue are currently in stock. However some of these fashion styles have limited availability. Orders will be fulfilled on a first-come-first-serve basis.

13Q): Can you Check for me if some Clothing are in stock or not ?

Please be informed that we really don't have time checking the stock for products and even we have all the stock confirmed to be in stock at one moment, there is still possibilty for lacking items because there are quite a number of orders being processed every hours and the stock keeps changing and so what we can do is to send replacement request for an order with 5 or more short items.

There are quite a number of orders every day and many orders get invoiced, but don't get paid, so please do understand we cannot carefully check stock for each order. However, we will try our best to update our website for sold-out items; once the products are sold out and confirmed not to be reproduced.

14Q): How long will the out-of-stock items be restocked?

We are not sure about it, but for Hot-sale styles, we’ll restock quickly

15Q): If out of stock items can you do refund immediately?

If your order have several items out of stock, there are 3 way you can select: 1, replacement 2, leave money as credit for next order 3, refund 

You can select replacement of same price. Or you donot want replace, you can leave money as credit for the next time order.Or If you want to refund please offer us your correct paypal account and order number via email we will refund your money only via paypal within 3days after get your confirmation email.

16Q): What kind of currency do you accept?

A): At present, we accept US Dollars. If you order from another country, your credit card statement will reflect the converted amount based on your bank's real-time exchange rate.

17Q): Can I change my order after checkout?

A): Please notice that once an order has been placed and processed, it is difficult to make modifications and cancellations. If you need to make any alterations to your order, please email us at sales@7e-fashion.cn or contact our online-support directly at the first time with your order number. We shall do our best to accommodate your situation. But we are sorry to say that, once your order has been shipped, the order cannot be changed or cancelled.

18Q): Is there any extra charge ordering from you?

A):7E-FASHION would not place any extra charges other than items actual wholesale price and corresponding shipping fee, to enable shipment. Meanwhile, we would not responsible for any bank charge of your payment, and parcels custom fee/import duties. The order price does not include tax of Custom. We'll try our best to help our clients avoid taxes of custom, but coz of the complexity of different countries’ Custom, we are not sure if your package will pass custom without tax. So please contact the relative department in your country for the detail information about tax.

19Q): Documents in order to avoid Custom Duty

In order to avoid custom duty in several Countries, for example, Poland, Germany , Spain, Czech, Slovakia, Lithuania, Romania, Ukraine, Russia, Indonesia and Malaysia, we make CO(certificate of origin) for our clients if you require

When you submit order, please leave us message in the Postscript of order, telling us that you need CO to pass your custom. Then, we'll make it for you, and put it in the package, send it together with the goods.

20Q): Why the amount you received is less than what I paid in Bank?

Besides transaction fee in the bank you make transfer, also, there may be some third party Bank charge you in the process of telegraphic transfer. That’s because, if the bank in which you make payment has not business relation with our bank, then payment may be sent to a third party bank first, and then send to our bank. If this happens, the third party will charge the transaction fee from the payment, so the payment time will be longer and the amount we receive will be less than the amount you pay us. So if select bank transfer pls make sure we can get enough money for your complete order.

21Q): Why Was my order Cancelled ? Why did you refund my payment ?

A14. If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you want ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we can not get in touch with you within 5 days time after we receive your payment, we will automatically return the funds to you. It's our responsibility to ensure the safety of your money and purchase order.

Possible reasons for refunding payment are:

- PayPal account name and address does not match your order's shipping address, and there was no response when we try to contact you.

- The products you ordered are out of stock (we usually keep our inventory stocked and updated), and there was no response when we try to contact you.

22Q):Do you provide C/O - Certificate of Origin or Export License?

A):Yes we can help you to apply C/O - Certificate of Origin. For C/O, the application cost is USD20 each and requires 2-3 working days.

23Q): What should I do if I never received the shipment?

A): You can email our sales team directly on the lost shipment at info@7e-fashion.com  and we will investigate the case. Once we are convinced that the item is lost, we will replace it with a new shipment or refund. Be notice: We will not be responsible for the lost if you have filled incorrect information in the order form. And we are here to notify our valued customers that you should track the items online frequently after we send you the tracking information, so that to avoid any troubles may cause in the delivery process.

24Q): Do you have factory, if I have own design want to produce can you do?

A): Yes we have ourselves factory in China Guangzhou. We can produce your designs,OEM/ODM service are welcome here 7e-fashion.